{"id":1371,"date":"2010-09-19T14:53:06","date_gmt":"2010-09-19T14:53:06","guid":{"rendered":"http:\/\/chris.schoutenchina.com\/?p=1371"},"modified":"2015-02-12T14:24:36","modified_gmt":"2015-02-12T14:24:36","slug":"training-of-emotional-intelligence-eq-soft-skills-why-do-we-need-a-different-approach","status":"publish","type":"post","link":"https:\/\/blog.softpowerworks.com\/?p=1371","title":{"rendered":"\u60c5\u5546(EQ\uff0c\u8f6f\u6280\u80fd)\u7684\u57f9\u8bad\u4e3a\u4ec0\u4e48\u9700\u8981\u4e0d\u540c\u7684\u65b9\u6cd5\uff1f"},"content":{"rendered":"

\u60c5\u5546\u7684\u6982\u5ff5\u6700\u65e9\u662f\u7531\u7f8e\u56fd\u54c8\u4f5b\u5927\u5b66\u5fc3\u7406\u5b66\u5bb6\u4e39\u5c3c\u5c14.\u9ad8\u5c14\u66fc\uff08Daniel Goleman<\/a>\uff09\u5728\u5176\u300a\u60c5\u7eea\u667a\u529bEmotional Intelligence\u300b\uff08\u53c8\u8bd1\u4f5c\u300a\u60c5\u611f\u667a\u5546\u300b\uff09\u4e00\u4e66\u63d0\u51fa\u7684\u3002\u5176\u82f1\u6587\u5168\u79f0\u4e3aEmotional Intelligence Quotient\uff0c\u7b80\u79f0EQ\u3002\u5f88\u591a\u65f6\u5019\u4e5f\u7ffb\u8bd1\u4e3a\u60c5\u611f\u667a\u5546\u6216\u60c5\u7eea\u5546\u6570\uff0c\u662f\u76f8\u5bf9\u4e8e\u667a\u5546\u800c\u8a00\u63d0\u51fa\u7684\u4e0e\u4e00\u4e2a\u4eba\u6210\u624d\u548c\u4e8b\u4e1a\u6210\u529f\u6709\u5173\u7684\u4e00\u79cd\u5168\u65b0\u7684\u6982\u5ff5\u3002<\/p>\n

\u60c5\u5546\u8fd8\u6709\u53e6\u4e00\u4e2a\u540d\u5b57\uff0c\u5c31\u662f\u201c\u8f6f\u6280\u80fd<\/a>\u201d\u3002<\/p>\n

\"\"<\/p>\n

\u60c5\u5546\u7684\u63d0\u51fa\uff0c\u52a8\u6447\u4e86\u667a\u529b\u51b3\u5b9a\u4e00\u5207\u7684\u7edf\u6cbb\u5730\u4f4d\uff0c\u4f7f\u4eba\u4eec\u8fdb\u4e00\u6b65\u8ba4\u8bc6\u5230\uff0c\u4e00\u4e2a\u4eba\u7684\u6210\u624d\uff0c\u4e0d\u4ec5\u8981\u9760\u667a\u5546\uff0c\u800c\u4e14\u8981\u9760\u60c5\u5546\u3002\u4e39\u5c3c\u5c14.\u9ad8\u5c14\u66fc\u751a\u81f3\u6307\u51fa\uff1a\u201c\u771f\u6b63\u51b3\u5b9a\u4e00\u4e2a\u4eba\u80fd\u5426\u6210\u529f\u7684\u5173\u952e\uff0c\u662f\u60c5\u5546\u800c\u4e0d\u662f\u667a\u5546\u3002\u201d\u800c\u5fc3\u7406\u5b66\u5bb6\u5e7f\u6cdb\u800c\u6df1\u5165\u7684\u7814\u7a76\u4e5f\u8868\u660e\uff1a\u4eba\u5728\u4e00\u751f\u4e2d\u80fd\u5426\u6210\u529f\u3001\u5feb\u4e50\uff0c\u4e3b\u8981\u53d6\u51b3\u4e8e\u5176\u60c5\u5546\u7684\u9ad8\u4f4e\u3002<\/p>\n

\u6700\u65b0\u7684\u5fc3\u7406\u5b66\u7406\u8bba\u8ba4\u4e3a\uff0c\u4eba\u7684\u5927\u8111\u53ef\u4ee5\u5206\u6210\u4e24\u5927\u90e8\u5206\uff0c\u5373\u7ba1\u7406\u60c5\u7eea\u7684\u90e8\u5206\u548c\u7ba1\u7406\u601d\u8003\u7684\u90e8\u5206\u3002\u524d\u8005\u4ee3\u8868\u60c5\u5546\uff0c\u540e\u8005\u4ee3\u8868\u667a\u5546\u3002<\/p>\n

\u667a\u529b\uff08\u667a\u80fd\uff09\u662f\u4e00\u79cd\u7efc\u5408\u6027\u7684\u8ba4\u77e5\u80fd\u529b\uff0c\u5176\u57fa\u672c\u6784\u6210\u8981\u7d20\u4e3a\u6ce8\u610f\u529b\u3001\u89c2\u5bdf\u529b\u3001\u8bb0\u5fc6\u529b\u3001\u60f3\u8c61\u529b\u548c\u601d\u7ef4\u80fd\u529b\uff0c\u5176\u4e2d\u601d\u7ef4\u80fd\u529b\u662f\u667a\u529b\u7684\u6838\u5fc3\uff0c\u667a\u5546\u5c31\u662f\u5bf9\u4e00\u4e2a\u4eba\u7684\u667a\u529b\u56e0\u7d20\u7684\u6d4b\u5b9a\u3002<\/p>\n

\u6839\u636e\u4e39\u5c3c\u5c14.\u9ad8\u5c14\u66fc\u63d0\u51fa\u7684\u6846\u67b6\uff0c\u60c5\u5546\u7531\u4ee5\u4e0b\u7684\u4e94\u4e2a\u90e8\u5206\u7ec4\u6210\uff1a<\/p>\n

Emotional Intelligence Components<\/strong>\u60c5\u7eea\u667a\u529b\uff08\u60c5\u5546\uff09\u7684\u7ec4\u6210\u8981\u7d20<\/strong><\/p>\n\n\n\n\n\n\n\n\n
Comp.<\/strong>\u8981\u7d20<\/strong><\/td>\nDe\ufb01nition<\/strong>\u5b9a\u4e49<\/strong><\/td>\nHallmarks<\/strong>\u4e3b\u8981\u6807\u5fd7<\/strong><\/td>\nExample<\/strong>\u793a\u4f8b<\/strong><\/td>\n<\/tr>\n
Self-awareness<\/p>\n

\u81ea\u6211\u8ba4\u77e5<\/td>\n

Knowing one\u2019s emotions, strengths, weaknesses, drives, values, and goals\u2014and their impact on others<\/p>\n

\u4e86\u89e3\u81ea\u5df1\u7684\u60c5\u7eea\u3001\u4f18\u52bf\u3001\u5f31\u70b9\u3001\u5185\u5fc3\u7684\u9a71\u52a8\u529b\u3001\u4ef7\u503c\u89c2\u548c\u76ee\u6807\uff0c\u4ee5\u53ca\u8fd9\u4e00\u5207\u5bf9\u4e8e\u4ed6\u4eba\u7684\u5f71\u54cd<\/strong><\/span><\/td>\n

Self confidence\u81ea\u4fe1<\/p>\n

Realistic self-assessment \u5bf9\u81ea\u5df1\u7684\u5207\u5b9e\u8bc4\u4ef7<\/p>\n

Self-deprecating sense of humor \u81ea\u5632\u6027\u7684\u5e7d\u9ed8<\/p>\n

Thirst for constructive criticism<\/span><\/strong>\u5bf9\u5efa\u8bbe\u6027\u6279\u8bc4\u7684\u6e34\u671b<\/span><\/strong><\/td>\n

A manager knows tight deadlines bring out the worst in him. So he plans his time to get work done well in advance.<\/p>\n

\u4e00\u540d\u7ecf\u7406\u77e5\u9053\u4e25\u683c\u7684\u671f\u671b\u8981\u6c42\u4f1a\u7ed9\u4ed6\u6781\u5927\u7684\u6311\u6218\uff0c\u56e0\u6b64\u4ed6\u6709\u8ba1\u5212\u5730\u5bf9\u65f6\u95f4\u8fdb\u884c\u5b89\u6392\uff0c\u4ee5\u4fbf\u5c06\u5de5\u4f5c\u63d0\u524d\u505a\u597d\u3002<\/td>\n<\/tr>\n

Self-regulation<\/p>\n

\u81ea\u6211\u8c03\u8282<\/td>\n

Controlling or redirecting disruptive emotions and impulses<\/p>\n

\u63a7\u5236\u6216\u5f15\u5bfc\u81ea\u5df1\u7684\u8d1f\u9762\u60c5\u7eea\u548c\u51b2\u52a8<\/td>\n

Trustworthiness\u53ef\u4fe1\u4efb\u5ea6<\/p>\n

Integrity\u6b63\u76f4<\/p>\n

Comfort with ambiguity and change\u5728\u9762\u5bf9\u4e0d\u786e\u5b9a\u6027\u548c\u53d8\u9769\u65f6\u4fdd\u6301\u51b7\u9759<\/td>\n

When a team botches a presentation, its leader resists the urge to scream. Instead, she considers possible reasons for the failure, explains the consequences to her team, and explores solutions with them.\u5f53\u4e00\u4e2a\u56e2\u961f\u7684\u8868\u73b0\u5f88\u5dee\u65f6\uff0c\u5176\u9886\u5bfc\u4e0d\u4ec5\u80fd\u591f\u5fcd\u4f4f\u5f53\u65f6\u7684\u6124\u6012\uff0c\u8fd8\u80fd\u591f\u51b7\u9759\u5730\u5bfb\u627e\u5931\u8d25\u7684\u539f\u56e0\uff0c\u5411\u56e2\u961f\u6210\u5458\u8bf4\u660e\u5931\u8d25\u7684\u540e\u679c\uff0c\u5e76\u4e0e\u56e2\u961f\u6210\u5458\u5171\u540c\u5bfb\u6c42\u89e3\u51b3\u65b9\u6848<\/td>\n<\/tr>\n
Motivation<\/p>\n

\u81ea\u6211\u6fc0\u52b1<\/td>\n

Being driven to achieve for the sake of achievement<\/p>\n

\u4e3a\u83b7\u5f97\u6210\u5c31\u800c\u6301\u7eed\u52aa\u529b<\/td>\n

A passion for the work itself and for new challenges\u5e94\u5bf9\u5de5\u4f5c\u53ca\u65b0\u7684\u6311\u6218\u7684\u70ed\u60c5<\/p>\n

Un\ufb02agging energy to improve\u575a\u5b9a\u4e0d\u79fb\u5730\u63d0\u5347\u81ea\u5df1<\/p>\n

Optimism in the face of failure\u5728\u5931\u8d25\u65f6\u4fdd\u6301\u4e50\u89c2<\/td>\n

A portfolio manager at an investment company sees his fund tumble for three consecutive quarters. Major clients defect. Instead of blaming external circumstances, she decides to learn from the experience\u2014and engineers a turnaround.\u4e00\u540d\u6295\u8d44\u516c\u53f8\u7684\u7ecf\u7406\u770b\u5230\u6240\u7ba1\u7406\u7684\u57fa\u91d1\u8fde\u7eed\u4e09\u4e2a\u5b63\u5ea6\u4e0b\u8dcc\uff0c\u4e14\u5927\u5ba2\u6237\u9009\u62e9\u79bb\u5f00\u65f6\uff0c\u5979\u6ca1\u6709\u62b1\u6028\u73af\u5883\uff0c\u800c\u662f\u51b3\u5b9a\u4ece\u5931\u8d25\u4e2d\u5b66\u4e60\uff0c\u5e76\u7b79\u5212\u5982\u4f55\u626d\u8f6c\u5c40\u52bf\u3002<\/td>\n<\/tr>\n
Empathy<\/p>\n

\u540c\u7406\u5fc3<\/td>\n

Considering others\u2019 feelings, especially when making decisions<\/p>\n

\u8003\u8651\u4ed6\u4eba\u7684\u611f\u53d7\uff0c\u5c24\u5176\u662f\u5728\u4f5c\u51fa\u51b3\u5b9a\u65f6<\/td>\n

Expertise in attracting and retaining talent\u5438\u5f15\u548c\u7559\u4f4f\u4eba\u624d\u7684\u80fd\u529b<\/p>\n

Ability to develop others\u53d1\u5c55\u4ed6\u4eba\u7684\u80fd\u529b<\/p>\n

Sensitivity to cross-cultural deferences\u5bf9\u4e0d\u540c\u6587\u5316\u7684\u654f\u611f<\/td>\n

An American consultant and her team pitch a project to a potential client in Japan. Her team interprets the client\u2019s silence as disapproval, and prepares to leave. The consultant reads the client\u2019s body language and senses interest. She continues the meeting, and her team gets the job.\u4e00\u540d\u7f8e\u56fd\u54a8\u8be2\u5e08\u5e26\u9886\u56e2\u961f\u7ade\u6807\u4e00\u4e2a\u65e5\u672c\u5ba2\u6237\u7684\u9879\u76ee\uff0c\u5979\u7684\u56e2\u961f\u8ba4\u4e3a\u5ba2\u6237\u7684\u6c89\u9ed8\u5373\u5426\u5b9a\u3002\u4f46\u5979\u901a\u8fc7\u89e3\u8bfb\u5ba2\u6237\u7684\u80a2\u4f53\u8bed\u8a00\u770b\u5230\u4e86\u5ba2\u6237\u7684\u5174\u8da3\u6240\u5728\uff0c\u4ed6\u7ee7\u7eed\u4e0e\u5ba2\u6237\u6c9f\u901a\u5e76\u83b7\u5f97\u4e86\u9879\u76ee\u3002<\/td>\n<\/tr>\n
Social skills<\/p>\n

\u793e\u4ea4\u6280\u80fd<\/td>\n

Managing relationships to move people in desired directions<\/p>\n

\u901a\u8fc7\u7ba1\u7406\u4e0e\u4ed6\u4eba\u7684\u5173\u7cfb\uff0c\u5f71\u54cd\u4ed6\u4eba\u671d\u6240\u671f\u671b\u7684\u65b9\u5411\u884c\u52a8<\/td>\n

E\ufb00ectiveness in leading change\u6709\u6548\u5730\u5f15\u9886\u53d8\u9769<\/p>\n

Persuasiveness\u8bf4\u670d\u4ed6\u4eba\u7684\u80fd\u529b<\/p>\n

Extensive networking\u6df1\u5165\u7684\u793e\u4ea4\u80fd\u529b<\/p>\n

Expertise in building and leading teams\u5efa\u7acb\u548c\u9886\u5bfc\u56e2\u961f\u7684\u4e13\u4e1a\u80fd\u529b<\/td>\n

A manager wants his company to adopt a better Internet strategy. He \ufb01nds kindred spirits and assembles a de facto team to create a prototype Web site. He persuades allies in other divisions to fund the company\u2019s participation in a relevant convention. His company forms an Internet division\u2014and puts him in charge of it.\u4e00\u540d\u7ecf\u7406\u60f3\u8ba9\u4ed6\u7684\u516c\u53f8\u91c7\u7528\u4e00\u4e2a\u66f4\u597d\u7684\u4e92\u8054\u7f51\u7b56\u7565\u3002\u4ed6\u5728\u516c\u53f8\u4e2d\u627e\u5230\u4e86\u540c\u76df\u5e76\u7ec4\u6210\u4e86\u4e00\u4e2a\u4e8b\u5b9e\u4e0a\u7684\u56e2\u961f\u53bb\u6253\u9020\u4e00\u4e2a\u6210\u529f\u7684\u7f51\u7ad9\u6837\u672c\u3002\u4ed6\u540c\u65f6\u52a8\u529b\u8bf4\u670d\u81ea\u5df1\u5728\u5176\u4ed6\u90e8\u95e8\u4e2d\u7684\u652f\u6301\u8005\u5bf9\u9879\u76ee\u8fdb\u884c\u6295\u5165\u3002\u6700\u7ec8\uff0c\u516c\u53f8\u6210\u7acb\u4e86\u72ec\u7acb\u7684\u4e92\u8054\u7f51\u90e8\u95e8\u5e76\u5c06\u5176\u4ea4\u7531\u4ed6\u9886\u5bfc\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u4ed6\u540c\u65f6\u8fd8\u7ed9\u51fa\u4e86\u4e00\u4e2a\u5982\u4f55\u63d0\u5347\u60c5\u7eea\u667a\u529b\u7684\u4f8b\u5b50\uff1a<\/strong><\/p>\n

STRENGTHENING YOUR EI <\/span><\/strong>\u5982\u4f55\u63d0\u5347\u4f60\u7684\u60c5\u7eea\u667a\u529b\uff1f<\/span><\/strong><\/p>\n

– Use practice and feedback from others to strengthen specific EI skills.\u5728\u4eba\u9645\u4e2d\u5b9e\u8df5\u5e76\u4ece\u5176\u4ed6\u4eba\u5904\u83b7\u5f97\u53cd\u9988\u8fdb\u884c\u63d0\u5347\u3002<\/strong><\/span><\/p>\n

– Example: An executive learned from others that she lacked empathy, especially the ability to listen. She wanted to fix the problem, so she asked a coach to tell her when she exhibited poor listening skills. She then role-played incidents to practice giving better responses; for example, not inter\u00adrupting. She also began observing executives skilled at listening-and imitated their behavior.<\/span><\/p>\n

– \u793a\u4f8b\uff1a\u4e00\u540d\u9ad8\u7ba1\u4ece\u4ed6\u4eba\u5904\u5f97\u77e5\u81ea\u5df1\u7f3a\u4e4f\u540c\u7406\u5fc3\uff0c\u5c24\u5176\u662f\u503e\u542c\u4ed6\u4eba\u7684\u80fd\u529b\u3002\u5979\u60f3\u89e3\u51b3\u8fd9\u4e2a\u95ee\u9898\u3002\u4e8e\u662f\u5979\u8058\u8bf7\u4e86\u4e00\u540d\u6559\u7ec3\uff0c\u5e76\u9080\u8bf7\u6559\u7ec3\u5728\u5979\u4e0d\u503e\u542c\u4ed6\u4eba\u65f6\uff0c\u660e\u786e\u6307\u51fa\u95ee\u9898\u6240\u5728\u3002\u540c\u65f6\uff0c\u5979\u575a\u6301\u6f14\u7ec3\u503e\u542c\u7684\u6280\u5de7\uff0c\u6bd4\u5982\u5728\u8c08\u8bdd\u4e2d\u4e0d\u6253\u65ad\u5bf9\u65b9\u7b49\u3002\u5979\u540c\u65f6\u4e5f\u5f00\u59cb\u89c2\u5bdf\u90a3\u4e9b\u5584\u4e8e\u503e\u542c\u7684\u9ad8\u7ba1\u4eec\u7684\u884c\u4e3a\u5e76\u52a0\u4ee5\u6a21\u4eff\u3002<\/strong><\/span><\/p>\n

———————————————————————-<\/p>\n

Daniel Goleman\u6307\u51fa\uff0c\u60c5\u7eea\u667a\u529b\u7684\u57f9\u517b\u4e0e\u601d\u8003\u80fd\u529b\uff08\u667a\u5546\uff09\u7684\u57f9\u517b\u662f\u5b8c\u5168\u4e0d\u540c\u7684\u3002\u4ed6\u5728\u300aCan Emotional Intelligence Be Learned?\u300b\u4e00\u6587\u4e2d\u6307\u51fa\uff0c\u51b3\u5b9a\u4e00\u4e2a\u4eba\u7684\u60c5\u5546\u7684\u56e0\u7d20\u65e2\u6709\u5148\u5929\u7684\uff0c\u4e5f\u6709\u540e\u5929\u7684\u3002\u4ed6\u8bf4\u201c\u79d1\u5b66\u8bc1\u660e\uff0c\u4e00\u4e2a\u4eba\u7684\u60c5\u5546\u7684\u786e\u4e0e\u5176\u51fa\u751f\u76f8\u5173\uff0c\u4f46\u540c\u65f6\u5fc3\u7406\u5b66\u7684\u7814\u7a76\u4e5f\u8bf4\u660e\uff0c\u4e00\u4e2a\u4eba\u7684\u6210\u957f\u548c\u751f\u6d3b\u540c\u6837\u4e5f\u4f1a\u5f71\u54cd\u5176\u60c5\u5546\u7684\u53d1\u5c55\uff08Scientific inquiry strongly suggests that there is a genetic com- ponent to emotional intelligence. Psychological and developmental research indicates that nurture plays a role as well.\uff09\u201d\uff0c\u5173\u4e8e\u540e\u5929\u6210\u957f\u5bf9\u60c5\u5546\u7684\u5f71\u54cd\uff0c\u4ed6\u4e3e\u4f8b\u8bf4\uff0c\u201c\u6709\u4e00\u70b9\u662f\u786e\u5b9a\u7684\uff0c\u5c31\u662f\u4e00\u4e2a\u4eba\u7684\u60c5\u5546\u53ef\u4ee5\u968f\u7740\u5176\u5e74\u9f84\u7684\u589e\u957f\u800c\u589e\u957f\u3002\u800c\u4e14\u8fd9\u4e00\u73b0\u8c61\u53ef\u4ee5\u5f88\u5bb9\u6613\u89c2\u5bdf\u5230\uff0c\u5c31\u662f\u4e00\u4e2a\u4eba\u4f1a\u968f\u7740\u5176\u5e74\u9f84\u7684\u589e\u957f\u800c\u53d8\u5f97\u2018\u6210\u719f\u2019\u3002One thing is certain: Emotional intelligence increases with age. There is an old-fashioned word for the phenomenon: maturity.\u201d<\/p>\n

\u540c\u65f6\uff0cDaniel Goleman\u4e5f\u6307\u51fa\u4e86\u4e00\u4e9b\u57f9\u517b\u60c5\u7eea\u667a\u529b\u7684\u8bef\u533a\uff0c\u4ed6\u8bf4\uff0c\u201c……\u4e0d\u5e78\u7684\u662f\uff0c\u592a\u591a\u7684\u7528\u4e8e\u60c5\u5546\u57f9\u8bad\u7684\u8bfe\u7a0b\uff0c\u5c24\u5176\u662f\u9886\u5bfc\u529b\u63d0\u5347\u8bfe\u7a0b\uff0c\u662f\u5728\u6d6a\u8d39\u65f6\u95f4\u548c\u91d1\u94b1\u3002\u539f\u56e0\u5f88\u7b80\u5355\uff1a\u5b83\u4eec\u5c06\u91cd\u70b9\u653e\u9519\u4e86\u5730\u65b9\uff0c\u5b83\u4eec\u4ecd\u7136\u5728\u57f9\u517b\u4eba\u4eec\u8d1f\u8d23\u601d\u8003\u7684\u5de6\u8111\u3002\uff08Unfortunately, far too many training programs that intend to build leadership skills\u2014including emotional intelligence\u2014are a waste of time and money. The problem is simple: They focus on the wrong part of the brain\uff09.\u201d \u4ed6\u6307\u51fa\uff0c\u201c\u4e00\u4e2a\u4eba\u7684\u60c5\u5546\u4e3b\u8981\u7531\u5176\u5927\u8111\u7684\u8fb9\u7f18\u7cfb\u7edf\u7ba1\u7406\uff0c\u8fd9\u4e2a\u8fb9\u7f18\u7cfb\u7edf\u4e3b\u8981\u5904\u7406\u4e00\u4e2a\u4eba\u7684\u611f\u53d7\u3001\u51b2\u52a8\u548c\u9a71\u52a8\u529b\u3002\u7814\u7a76\u8868\u660e\uff0c\u5bf9\u4e8e\u8fb9\u7f18\u7cfb\u7edf\u8fdb\u884c\u8bad\u7ec3\u7684\u6700\u597d\u65b9\u5f0f\u662f\u6fc0\u52b1\u3001\u6df1\u5165\u7684\u4f53\u9a8c\u548c\u7ec3\u4e60\uff0c\u8fd8\u6709\u81ea\u4ed6\u4eba\u5904\u83b7\u53d6\u5176\u884c\u4e3a\u5bf9\u4ed6\u4eba\u5f71\u54cd\u7684\u53cd\u9988\u7b49\u3002<\/span><\/strong>\u800c\u5bf9\u4e8e\u8d1f\u8d23\u5206\u6790\u548c\u903b\u8f91\u601d\u8003\u7684\u5de6\u534a\u8111\u7684\u8bad\u7ec3\uff0c\u5219\u53ef\u4ee5\u7528\u8bfb\u4e66\u3001\u8ba8\u8bba\u7b49\u4f20\u7edf\u6559\u5b66\u65b9\u5f0f\u5b8c\u6210\u3002<\/strong><\/span>\uff08Emotional intelligence is born largely in the neurotransmitters of the brain\u2019s limbic system, which governs feelings, impulses, and drives. Research indicates that the limbic system learns best through motivation, extended practice, and feedback. Compare this with the kind of learning that goes on in the neocortex, which governs analytical and technical ability. The neocortex grasps concepts and logic. It is the part of the brain that figures out how to use a computer or make a sales call by reading abook.\uff09\u201d<\/p>\n

Daniel Goleman\u5728\u8be5\u6587\u7ae0\u4e2d\u8fd8\u6307\u51fa\uff0c\u5982\u679c\u7528\u4f20\u7edf\u7684\u57f9\u517b\u601d\u8003\u80fd\u529b\u7684\u65b9\u5f0f\u53bb\u57f9\u517b\u60c5\u5546\uff0c\u4e0d\u4ec5\u4e0d\u80fd\u591f\u6709\u6548\u5730\u63d0\u5347\u60c5\u5546\uff0c\u8fd8\u4f1a\u5bf9\u4e00\u4e2a\u4eba\u7684\u5de5\u4f5c\u7ee9\u6548\u6709\u8d1f\u9762\u7684\u5f71\u54cd\u3002<\/strong>\uff08Not surprisingly\u2014but mistakenly\u2014it is also the (left) part of the brain targeted by most training programs aimed at enhancing emotional intelligence. When such programs take, in effect, a neocortical approach, my research\u00a0with the Consortium for Research on Emotional Intelligence in Organizations has shown they can even have a negative impact on people\u2019s job performance.\uff09<\/p>\n

\u5173\u4e8e\u60c5\u5546\u7684\u57f9\u517b\uff0cDaniel Goleman\u6307\u51fa\uff0c\u201c\u5982\u679c\u8981\u57f9\u517b\u4e00\u4e2a\u4eba\u7684\u60c5\u7eea\u667a\u529b\uff0c\u5fc5\u987b\u5c06\u57f9\u517b\u805a\u7126\u4e8e\u5176\u5927\u8111\u7684\u8fb9\u7f18\u7cfb\u7edf\u3002\u8fd9\u4e9b\u57f9\u8bad\u8bfe\u7a0b\u5fc5\u987b\u81f4\u529b\u4e8e\u5e2e\u52a9\u5b66\u5458\u6253\u7834\u65e7\u4e60\u60ef\u4ee5\u5f62\u6210\u65b0\u4e60\u60ef\u3002\u8fd9\u4e0d\u4ec5\u9700\u8981\u6bd4\u4f20\u7edf\u7684\u77e5\u8bc6\u578b\u57f9\u8bad\u66f4\u591a\u7684\u65f6\u95f4\uff0c\u800c\u4e14\u8fd8\u9700\u8981\u9488\u5bf9\u5b66\u5458\u4e2a\u4f53\u7684\u8bad\u7ec3\u3002\uff08To enhance emotional intelligence, organizations must refocus their training to include the limbic system. They must help people break old behavioral habits and establish new ones. That not only takes much more time than conventional training programs, it also requires an individualized approach.\uff09\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

\u5173\u4e8e\u60c5\u5546\u7684\u57f9\u517b\uff0cDaniel Goleman\u6307\u51fa\uff0c\u201c\u5982\u679c\u8981\u57f9\u517b\u4e00\u4e2a\u4eba\u7684\u60c5\u7eea\u667a\u529b\uff0c\u5fc5\u987b\u5c06\u57f9\u517b\u805a\u7126\u4e8e\u5176\u5927\u8111\u7684\u8fb9\u7f18\u7cfb\u7edf\u3002\u8fd9\u4e9b\u57f9\u8bad\u8bfe\u7a0b\u5fc5\u987b\u81f4\u529b\u4e8e\u5e2e\u52a9\u5b66\u5458\u6253\u7834\u65e7\u4e60\u60ef\u4ee5\u5f62\u6210\u65b0\u4e60\u60ef\u3002\u8fd9\u4e0d\u4ec5\u9700\u8981\u6bd4\u4f20\u7edf\u7684\u77e5\u8bc6\u578b\u57f9\u8bad\u66f4\u591a\u7684\u65f6\u95f4\uff0c\u800c\u4e14\u8fd8\u9700\u8981\u9488\u5bf9\u5b66\u5458\u4e2a\u4f53\u7684\u8bad\u7ec3\u3002\uff08To enhance emotional intelligence, organi- zations must refocus their training to include the limbic system. They must help people break old behavioral habits and establish new ones. That not only takes much more time than conventional training programs, it also requires an individualized approach.\uff09\u201d<\/p>\n","protected":false},"author":1,"featured_media":1399,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[9,11,21,15],"tags":[],"class_list":["post-1371","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-become-learning-professional","category-recommend-to-read","category-didactics","category-philosophy"],"_links":{"self":[{"href":"https:\/\/blog.softpowerworks.com\/index.php?rest_route=\/wp\/v2\/posts\/1371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.softpowerworks.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.softpowerworks.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.softpowerworks.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.softpowerworks.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1371"}],"version-history":[{"count":1,"href":"https:\/\/blog.softpowerworks.com\/index.php?rest_route=\/wp\/v2\/posts\/1371\/revisions"}],"predecessor-version":[{"id":5366,"href":"https:\/\/blog.softpowerworks.com\/index.php?rest_route=\/wp\/v2\/posts\/1371\/revisions\/5366"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.softpowerworks.com\/index.php?rest_route=\/wp\/v2\/media\/1399"}],"wp:attachment":[{"href":"https:\/\/blog.softpowerworks.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1371"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.softpowerworks.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1371"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.softpowerworks.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}